Hello Henrique,

Thank you for your patience while we completed the review of these two
players.

It is clear that they are friends who play together, and that in itself is
not a problem as long as they play fairly. In this case these players were
altering their play slightly when playing together, in that they showed a
tendency to 'go easy' on one another in a couple of hands.

While this might seem like a natural thing to do for a lot of players -
you don't want to knock your friend out after all - it is actually a
violation of tournament rule #9 as posted on our website which states:

"Poker is an individual (not a team) game. Any action intended to help
another player is unethical and is prohibited. Unethical play, such as
soft-play and chip dumping, may result in penalties, including seizure of
funds from the offender's account and/or termination of the account."

In this instance we are sure that their actions were not malicious, but as
the tournament you were in was effected the players have been disqualified
from it and the prize money won by them has been confiscated.

As a result, your previous 3rd place finish in that tournament has now
been advanced to a first place finish, and your account has been credited
with $67.50 to match your new finish.

We have instructed these players as to the rules quoted above and have
also placed a restriction on their account to prevent them playing
together in the future. Please be assured, this was simply a case of two
novice players not being fully aware of the rules and we are sure they
were not actively working together or acting maliciously so we will not be
barring them from the site at this time. We will be monitoring them
closely however to ensure they abide by the rules that they are now aware
of.

Thank you again for your report, we very much appreciate the assistance of
players like yourself in keeping our tables a fun and safe place to play.

If you have any questions please don't hesitate to get back in touch with
us.

Regards,

ScottW
PokerStars Support Team


Esta é a resposta da Pokerstars ao que me aconteceu no meu post de Março " Só me faltava isto....é que é só mesmo isto!!!

Este é só um caso para se algum dia vos acontecer coisas semelhantes, façam queixa ao suporte. Este demorou um mês pq após mandar 4 mails ( um por semana) a escrever a mesma coisa e a dizerem me q estavam a ver o assunto, 2 dias antes de ir para Vilamoura só enviei mail a perguntar se era necessário enviar este mail de 17 de Março à administração da Pokerstars ao qual recebi logo resposta q tinham congelado as contas dos meninos.

Hoje recebi este...e a justiça foi feita passado um mês.